![]() ![]() It was obvious that I'm talking to call-center overseas who's reading off a script.Įlement support provides no support whatsoever, the open tickets. I was shocked to hear them say that they cannot stand by a product they sell because of the electronic item. Element stuck by their claim of the products only warranted for 12 months, and that they could not stand by the reliability of electronic items. I've called element, both companies offer no support. Their TVs are not quality at all and do not last long and their customer service is atrocious. I will never order an element product again. I am not only disappointed with their product but extremely dissatisfied with the customer service I recieved. She finally instructed me on the third option which of course did not work either and then immediately also hung up on me. I called a third time and informed the next person what had happened before. The rep became very rude and just hung up. The rep kept insisting that I try the first two steps again before telling me the 3rd trouble shooting method and I told I had already tried them and would like to just try the third option because I didn’t want to waste time doing something I already know would not work. I tried calling a second rep and informed them that I had already tried the first two steps and previously and they did not work. I called elements customer service and the first person I talked to told me to try some troubleshooting steps and neither worked the customer said we could try one more step but before he could instruct the call dropped. I tried my regular troubleshooting steps and I still would not get any picture on the screen. Just today the 65 inch TV screen just went completely black even when it was turned on. Bad procedure, and very poor sticking to their own terms and conditions. Bad customer service, bad representative communication. They sold a faulty TV and I literally paid them for it. I'm out 30 dollars, because they don't reimburse sales tax and they broke their own terms and conditions. This last one I spoke to today said they have absolutely no tvs in their warehouse, none, except a 32 inch if I want it instead of my refund or my 65 inch. ![]() But after talking to 2 different supervisors, who both said completely different things for resolving. And per their own contract (that they've sent me numerous times) they should lawfully be replacing my TV of equal or great value of my 65 inch TV. I've contacted through the help chat 4 different times to cancel the check and issue an actual replacement since I can literally not replace my TV with the sales price I paid. After talking to 4 different people and numerous emails someone finally just said no, and initiated a check to be sent. ![]()
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